BizBox Technology Solutions logo is a three-dimensional Box representing a range of turnkey digital solutions tailored to different types of businesses

Technology Solutions

It all began with a simple realization: every business, regardless of size, deserves access to technology that empowers growth without breaking the bank. With years of experience in the tech industry and a deep-seated passion for entrepreneurship, we founded BizBox Technology Solutions.

Having witnessed firsthand the challenges small businesses and corporates face in navigating the ever-evolving technology landscape, we knew there had to be a better way. BizBox isn’t just another platform—it’s a turnkey technology solution designed to democratize access to cutting-edge tools and support.

Through countless conversations with entrepreneurs and business leaders, it became clear that affordability and accessibility were paramount. That’s why BizBox is committed to offering solutions that are not only affordable but also accessible to businesses of all sizes.

At BizBox, our mission is clear: to level the playing field by providing small businesses and corporates alike with the tools they need to thrive in today’s digital age. From streamlining operations to unlocking new growth opportunities, BizBox is here to empower your business journey.

Principles Driving Our Vision

Our Core values

At BizBox, integrity, innovation, and customer-centricity drive our vision, ensuring trust, pushing boundaries, and prioritizing exceptional experiences.

Integrity At Our Core

At BizBox, integrity is more than a value -it's our promise. We uphold the highest standards of trust and transparency, ensuring that every interaction reflects our unwavering commitment to integrity.

Discovery & Strategy

Innovation In Our DNA

Innovation is the heartbeat of BizBox. We thrive on pushing the boundaries of what's possible, constantly seeking new ways to enhance our solutions and drive positive change in the industry.

Manage Projects

Inclusion In Our Mission

At BizBox, inclusivity is at the heart of everything we do. We're dedicated to empowering individuals and businesses alike, helping them do better achieve their goals.

Time Statistics


Putting our customers at the forefront of everything we do, we strive to exceed their expectations and deliver exceptional experiences.

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BizBox is a digital solutions company providing cloud-hosted turnkey solutions for small and medium businesses. Our services include FoodBox for restaurants, HomeBox for real estate, eComBox for online retailers, TimeBox for appointment scheduling, and WebBox for website building.

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Service Level Agreements

SLAs (Service Level Agreements) define our commitment to prompt responses, timely resolutions, and continuous improvement, ensuring exceptional support for our BizBox customers.

01  Response Time SLA

  • Priority: High
  • Goal: Respond to high-priority tickets within 1 hour during business hours (Monday to Friday, 9:00 AM to 5:00 PM).
  • Escalation: If a response is not provided within 1 hour, the ticket will automatically escalate to a senior support agent.

02  Resolution Time SLA

  • Priority: Medium
  • Goal: Resolve medium-priority tickets within 24 hours during business hours (Monday to Friday, 9:00 AM to 5:00 PM).
  • Escalation: If a ticket remains unresolved after 24 hours, it will be escalated to a manager for further review.

03  Feedback SLA

  • Goal: Request feedback from customers within 48 hours after resolving their ticket.
  • Action: If feedback is not provided within 48 hours, send a follow-up email to the customer to request their input.

04  Uptime SLA

  • Goal: Ensure that the HelpDesk portal is available and operational 99.9% of the time.
  • Monitoring: Regularly monitor the uptime of the HelpDesk portal and address any downtime issues promptly.

05  Escalation SLA

  • Goal: Escalate tickets to higher levels of support as necessary to ensure timely resolution.
  • Criteria: Tickets will be escalated if they are not resolved within the defined response and resolution times for their priority levels.

06  On-Hold SLA

  • Goal: Minimize the time tickets spend on hold awaiting further information or action.
  • Action: Regularly review tickets on hold and follow up with customers to obtain necessary details or approvals.