It all began with a simple realization: every business, regardless of size, deserves access to technology that empowers growth without breaking the bank. With years of experience in the tech industry and a deep-seated passion for entrepreneurship, we founded BizBox Technology Solutions.
Having witnessed firsthand the challenges small businesses and corporates face in navigating the ever-evolving technology landscape, we knew there had to be a better way. BizBox isn’t just another platform—it’s a turnkey technology solution designed to democratize access to cutting-edge tools and support.
Through countless conversations with entrepreneurs and business leaders, it became clear that affordability and accessibility were paramount. That’s why BizBox is committed to offering solutions that are not only affordable but also accessible to businesses of all sizes.
At BizBox, our mission is clear: to level the playing field by providing small businesses and corporates alike with the tools they need to thrive in today’s digital age. From streamlining operations to unlocking new growth opportunities, BizBox is here to empower your business journey.
Principles Driving Our Vision
Our Core values
At BizBox, integrity, innovation, and customer-centricity drive our vision, ensuring trust, pushing boundaries, and prioritizing exceptional experiences.
Integrity At Our Core
Discovery & Strategy
Innovation In Our DNA
Manage Projects
Inclusion In Our Mission
Time Statistics
Customer-Centricity
Unlimited Sharing
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Service Level Agreements
SLAs (Service Level Agreements) define our commitment to prompt responses, timely resolutions, and continuous improvement, ensuring exceptional support for our BizBox customers.
01 Response Time SLA
- Priority: High
- Goal: Respond to high-priority tickets within 1 hour during business hours (Monday to Friday, 9:00 AM to 5:00 PM).
- Escalation: If a response is not provided within 1 hour, the ticket will automatically escalate to a senior support agent.
02 Resolution Time SLA
- Priority: Medium
- Goal: Resolve medium-priority tickets within 24 hours during business hours (Monday to Friday, 9:00 AM to 5:00 PM).
- Escalation: If a ticket remains unresolved after 24 hours, it will be escalated to a manager for further review.
03 Feedback SLA
- Goal: Request feedback from customers within 48 hours after resolving their ticket.
- Action: If feedback is not provided within 48 hours, send a follow-up email to the customer to request their input.
04 Uptime SLA
- Goal: Ensure that the HelpDesk portal is available and operational 99.9% of the time.
- Monitoring: Regularly monitor the uptime of the HelpDesk portal and address any downtime issues promptly.
05 Escalation SLA
- Goal: Escalate tickets to higher levels of support as necessary to ensure timely resolution.
- Criteria: Tickets will be escalated if they are not resolved within the defined response and resolution times for their priority levels.
06 On-Hold SLA
- Goal: Minimize the time tickets spend on hold awaiting further information or action.
- Action: Regularly review tickets on hold and follow up with customers to obtain necessary details or approvals.
