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Technology Solutions

BizBox Technology Solutions

Privacy Policy

Last Updated: January 01, 2024

  • This website is powered by BizBox SaaS or On-Prem platform. The following Privacy Policy outlines the privacy practices of BizBox and the entity represented on the website (“Site”) (referred to as the “Customer”). Throughout this Privacy Policy, “we,” “us,” or “our” collectively refer to BizBox and the Customer. It’s important to note that BizBox handles consumer personal information solely on behalf of the Customer, based on an agreement between BizBox and the Customer. This Privacy Policy specifically does not extend to websites, mobile applications, or other online services that are not linked to this policy, nor does it cover in-person or telephonic interactions with the Customer.

    Information Collection

    Information collected during your use of the Site may include:

    • Contact Information: This involves details like your first and last name, email address, street address, and phone number.

    • Transaction Information: This category encompasses details regarding your payments and other specifics of products, or services acquired from the Customer, as well as Orders made.

    • Payment Details: Payment card information and billing details are handled by third-party payment processor of your choice; we do not have access to individuals’ complete payment card numbers during purchases. You have the option to save payment information for streamlined future purchases at customers using our platform.

    • Feedback or Correspondence: Information provided when you reach out to us with questions, feedback, or any other form of online correspondence.

    • Other Voluntarily Provided Information: Any additional information you choose to provide voluntarily or that reflects our offline interactions with you.

    • Cookies and Other Information Collected by Automated Means

      We, along with our service providers and other third parties, may employ automated means to collect information about you, your computer, or mobile device, and your activities on or through the Site. This data may be collected over time and across third-party websites, utilizing technologies such as cookies, web beacons, and other similar technologies. The information gathered may include:

      • Device Hardware Information: Details about your device’s hardware, including model and screen resolution.

      • Software Information: Information about the software on your device, such as your browser type.

      • Unique Identifiers: Distinct identifiers linked to your device, such as device identifier (e.g., Google Advertising ID or Apple ID for Advertising).

      • Network Information: Details about the network to which you are connected, along with inferences drawn from it, like your IP address and general location information (city, state, or geographic area).

      • Site Usage Information: Details about your interactions and actions on the Site, such as pages viewed, time spent on a page, navigation paths between pages, activity on a page, clicked links, access times, and duration of access. Additionally, information about the website that referred you to the Site, if applicable.

      • Email Interaction Information: Information regarding your interaction with our emails, including whether you opened the email and the duration it remained open.

      For details on how to exercise choice regarding the use of browsing behavior for targeted advertising purposes, please refer to the “Targeted online advertising” section.

    • How We Use Personal Information

      We utilize your personal information for the following purposes, as outlined in this Privacy Policy or specified at the time of collection:

      1. To operate the Site: This includes:

      • Providing, operating, and enhancing the Site, which involves developing new products and services.
      • Delivering the services you request.
      • Keeping you informed about the status of your orders or reservations.
      • Communicating with you regarding the Site, including sending announcements, updates, security alerts, and support and administrative messages.
      • Personalizing your experience on the Site and in our communications.
      • Offering support and maintenance for the Site, including responding to your requests, questions, and feedback.

      2. To send you marketing and promotional communications: The Customer may send you marketing communications. Refer to the “Your Choices” section below for information about managing your preferences for marketing communications.

      3. To display advertisements: We collaborate with advertising partners to showcase the Customer’s advertisements online. These ads, delivered by our partners, may be tailored based on your Site usage or online activity. Explore the section below titled “Targeted online advertising” for details on your choices regarding advertisements.

      4. For compliance, fraud prevention, and safety: We may use and disclose your personal information to:

      • Comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or government requests.
      • Safeguard our, your, or others’ rights, privacy, safety, or property, including making and defending legal claims.
      • Enforce the terms and conditions governing the Service.
      • Protect against, investigate, and prevent fraudulent, harmful, unauthorized, unethical, or illegal activities.
      • How We Share Personal Information

        1. Service Providers: We may enlist the services of other companies and individuals to carry out specific business-related functions on our behalf. These functions include technical support, payment processing, billing, email management, customer service, marketing support, order fulfillment, delivery services, and the management of eCommerce, appointment booking, reservation and online ordering systems. We grant these parties authorization to utilize personal information solely for the purpose of performing their designated functions.

        2. Customers: If you create an account for the checkout functionality, you can instruct BizBox to share your payment details with any Customer operating on our platform when making a purchase through the account.

        3. Business Transfers: During the negotiation or execution of financing, mergers, acquisitions, dissolution, or similar corporate events, or the sale of some or all of BizBox’s or the Customer’s assets, the collected information, including personal information, may be transferred as a business asset. In the event of the acquisition of the company, business, or assets by another entity, the acquiring company will inherit the personal information collected by BizBox or the Customer and will assume the associated rights and obligations described in this Privacy Policy.

        4. Legal Requirements: We may disclose your information under the following circumstances:

        • When required by law or in good faith belief that such action or disclosure is necessary or appropriate to operate the Site.
        • To comply with legal obligations, report unlawful activity, cooperate with law enforcement or public authorities (including meeting national security or law enforcement requirements).
        • To protect against legal liability.
        • To protect and defend our rights, property, personnel, suppliers, sponsors, agents, or licensors.
        • To safeguard the personal safety of vendors, users of the Site, or the public.
        • To comply with government authorities’ requests or as mandated by law or regulation, including but not limited to responding to court orders and subpoenas.
        • Opt out of Marketing Communications: You have the option to opt-out of marketing communications from the Customer. You can follow the provided instructions in the communication itself or contact the Customer directly.

          3. Targeted Online Advertising: Certain third parties collecting information about users’ activities on the Site may be affiliated with organizations or programs that offer choices to individuals regarding the use of their browsing behavior or mobile application usage for targeted advertising. Users can opt out of receiving targeted advertising on websites through members of the Network Advertising Initiative here or the Digital Advertising Alliance here. Note that some companies may have their own opt-out mechanisms not covered by these links. Opting out doesn’t eliminate online advertisements, but they may become less relevant. Keep in mind that not all companies engaging in online behavioral advertising are part of these opt-out mechanisms, so you may still receive cookies and tailored ads from unlisted companies.

          4. Do Not Track: Some internet browsers can be set to transmit “Do Not Track” signals to visited websites. However, the Customer presently does not monitor, acknowledge, or respect any opt-out or Do Not Track mechanisms, including general web browser “Do Not Track” settings or signals, in connection with the Site.

        • Cookies & Browser Web Storage: We may permit service providers and other third parties to use cookies and similar technologies to monitor your browsing activity across the Site and third-party websites over time. Most browsers allow you to remove or reject cookies. You can adjust your browser settings to do so. Keep in mind that if you disable cookies, the Site may not function correctly. Your browser settings may also enable you to clear your browser web storage.

        • How We Protect Your Information

          BizBox employs commercially reasonable measures to safeguard your personal information while using the Site. However, it’s important to note that no security system is completely impenetrable, and we cannot guarantee the absolute security of your personal information.

          International Data Transfers

          The Site and its servers are situated in the US, and we may have service providers located in other countries. If you are located outside the US, please be aware that any information, including personal details, provided to us will be transferred from your country of origin to the US or other locations outside your country. In these locations, privacy laws may not provide the same level of protection as those in your country.

          Disclosure of Personal Data

          In specific situations, we may be obligated to disclose personal data in response to lawful requests from public authorities, including those related to national security or law enforcement. Additionally, personal information may be disclosed to third parties when mandated by government authorities or required by law or regulation. This includes situations such as responding to court orders and subpoenas.

          BizBox’s responsibility for personal data received in the United States under the Privacy Shield and subsequently transferred to a third party is outlined in the Privacy Shield Principles. Particularly, BizBox remains accountable and liable under the Privacy Shield Principles if third-party agents engaged to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless BizBox demonstrates that it is not responsible for the event causing the damage.

          BizBox is committed to addressing and resolving complaints regarding your privacy and our collection or use of your personal information transferred to the United States under Privacy Shield. Individuals in the European Union with Privacy Shield inquiries or complaints should initially contact BizBox at hello@getabizbox.com with the subject line, “Privacy Shield.” Under specific conditions, detailed on the Privacy Shield website here, binding arbitration may be invoked when other dispute resolution procedures have been exhausted.

        • External Websites

          The Site may include links to other websites and online services operated by third parties that are not affiliated with the Customer and are beyond its control. The Customer is not responsible for the content, privacy policies, or practices of these external websites or online services. It is recommended to review the privacy policy and legal terms of any websites or online services you visit or use.

          Changes to This Privacy Policy

          This Privacy Policy is effective as of the date indicated at the top. We reserve the right to modify this Privacy Policy periodically, and any such changes will be made visible on the Site. In case of substantial changes, we will notify you through an announcement on the Site or via email.

          How to Contact Us

          For inquiries regarding this Privacy Policy, please use the contact information provided on the Site.

          This section is applicable only if our privacy practices are subject to the California Consumer Privacy Act of 2018 (“CCPA”), specifically in relation to the Site.

          If covered by the CCPA, we are obligated to furnish California residents with an explanation of how we collect, use, and share their personal information. Additionally, we must provide details about the rights and choices available to California residents concerning the handling of their personal information.

        • Personal Information That We Collect, Use, and Share

          We do not sell personal information.  As explained in this Privacy Policy, the Site uses cookies and other tracking tools to analyze website traffic and facilitate advertising. If you would like to opt-out of the Site’s (and third-party advertising partners’) use of cookies and other tracking technologies, please review the instructions provided in the Online Tracking Opt-out Guide.  BizBox may share the payment information you save in your account with Customers, at your direction.

          Here is a summary of how we currently collect, use and share personal information, and how we have collected used and shared the information in the preceding 12 months.

Personal information we collectCCPA categories (Definitions are available here)Sources of personal informationPurposes for which we may collect and use personal informationData Sharing
Contact informationIdentifiersYouService deliveryShared with service providers
Transaction informationCommercial informationAutomatic collectionMarketingShared with customers at your direction
Payment detailsFinancial InformationCompliance & OperationsCollected directly by advertising partners
Your correspondence or feedbackUnique IdentifiersService deliveryShared with and collected directly by service providers
Other information that you provide to us voluntarilyCommercial InformationMarketing
Cookies and other information collected by automated meansInternet or Network InformationCompliance & Operations
Inferences drawn from device data and online activity dataInferences
  • Please be aware that we may disclose personal information to adhere to legal requirements, ensure compliance, prevent fraud, and uphold safety standards. Additionally, such disclosure may occur in the context of business transfers and consultation with professional advisors, as elaborated in the “How We Share Personal Information” section above.

    Privacy Rights of California Residents

    The California Consumer Privacy Act (CCPA) grants residents of California the following rights:

    1. Information: You have the right to request information about how the Customer has collected, used, and shared your personal information in the past 12 months.

    2. Access: You can request a copy of the personal information that the Customer holds about you.

    3. Deletion: You can request the deletion of the personal information that the Customer has collected or maintains about you.

    Please note that the CCPA imposes limitations on these rights, such as restricting the provision of certain sensitive information in response to an access request and specifying conditions for compliance with deletion requests. In case your request is denied, the Customer will communicate its decision to you. Importantly, you are entitled to exercise these rights without facing any discriminatory treatment.

    How to Make a Request: To request access to or deletion of personal information, kindly contact the Customer using the provided contact information on the Site.

    Identity Verification: The CCPA mandates the Customer to verify the identity of the individual making the request before providing a substantive response.

    Authorized Agents: Residents of California have the option to authorize an “authorized agent” to submit requests on their behalf. The Customer will require the authorized agent to present a written authorization confirming their authority.

  • BizBox Order Updates: SMS Terms & Conditions

    Please review these SMS Terms & Conditions (the “SMS Terms”) attentively. By enrolling or consenting to receive text messages from or on behalf of BizBox Technology Solutions (“BizBox”), you signify your agreement to these SMS Terms, along with BizBox’s Privacy Policy, which is incorporated herein by reference and is accessible at the following link or on getabizbox.com.

    Program Description BizBox and its service providers may utilize an automatic telephone dialing system or other technology to send text messages to you, delivering updates regarding orders placed through BizBox (“BizBox Order Updates”).

    How to Opt Out and Seek Assistance To discontinue receiving text messages from BizBox, respond with “STOP” to the received text message. Upon texting STOP, you might receive an additional message confirming the receipt and processing of your request. For further assistance regarding the SMS Terms, text HELP to the number sending the message, or reach out to BizBox customer service at hello@getabizbox.com. If you require support regarding any orders, please contact the Customer directly using the provided contact information on the customer’s website.

  • Message Frequency The frequency of text messages you receive will be recurring and will vary based on your interactions with us.

    Supported Carriers Your mobile carrier is not responsible for delayed or undelivered messages.

    Access or Delivery to Mobile Network is Not Guaranteed It is your responsibility to confirm if your mobile carrier supports text messaging and if your mobile device can receive text messages. Your receipt of BizBox Order Updates is subject to the terms and conditions of your agreement(s) with your mobile carrier. Delivery of information and content to a mobile device may fail due to various circumstances or conditions. You acknowledge that network services, including mobile network services, are beyond BizBox’s control, and BizBox is not accountable for issues arising from such network services (e.g., delayed or undelivered messages or the security of any messages).

    Cost Message and data rates may apply to each text message sent or received in connection with the BizBox Order Updates, as outlined in your mobile telephone service rate plan (please contact your mobile telephone carrier for pricing plans), in addition to any applicable roaming charges. BizBox does not impose a separate fee for sending the BizBox Order Updates.

    Eligibility To receive BizBox Order Updates, you must be a resident of the United States. By enrolling or agreeing to receive text messages from or on behalf of BizBox, you confirm that you are the current subscriber or authorized user of the provided phone number. You agree not to enroll or agree to receive messages from or on behalf of BizBox using the mobile phone of any other person or entity without proper authorization.

    Changes to the SMS Terms BizBox may update these SMS Terms at any time without prior notice. By enrolling or agreeing to receive text messages from or on behalf of BizBox, you agree to any such changes.